AUTHOR ARCHIVES: Dr Shaun West

About the Author:

Dr Shaun West

I have developed a unique insight into industrial services (or Servitzation), services created to maintain equipment it since leaving Imperial College in 1994. From this I have a deep understanding of value creation within the manufacturing sector. This is coupled with a strong belief that practice should be improved through the application of theory. Know-how and technology transfer are two very important drivers for me. Transforming ideas that can be used in practice in drives me to learn drives me to do more. Using my project management skills I enjoy helping others to do this: in strategy, in marketing, in change management, in improvement projects.

Understanding the Barriers that are Slowing Digital Transformation

May 11, 2020 • FeaturesDigital TransformationShaun WestThe View from Academia

Dr Shaun West of Luzern University offers us some insight into the barriers to digital transformation - one of the biggest areas of focus within the field service sector globally...

The Human in the Digitally Enabled Product Service System

Apr 09, 2020 • future of field serviceLucenre UniversityServitizationShaun WestThe View from AcademiaServitization and Advanced Services

 

Dr. Shaun West, of Lucerne University, explains why increasingly it seems that we have made the mistake of designing services with the machine in mind and us mere humans are developing a habit of just getting in the way...

Academic Review: 2019

Dec 05, 2019 • Featuresfuture of field serviceThe View from Academia

Shaun West looks back on some of the key academic conferences and summits that have taken place over the last year.

A view from Academia: Smart Twins

Oct 14, 2019 • Featuresfuture of field serviceDigital Twinssmart twinsThe View from Academia

In May Innosuisse awarded ZHAW the principle researcher and HSLU as the project management lead in a Smart Twins project (full name is “Digital Twin-based Services in industrial product-service system environments”). Dr Shaun West, Lucerne...
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