AUTHOR ARCHIVES: Bill Pollock

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Time To Stop Kicking Tyres

Mar 05, 2019 • FeaturesmanagementBill PollockStrategy for GrowthSurveyCustomer FocusService Management Solutions

If you’re a field service organisation you now need to move beyond merely “kicking the tyres” and start making your final FSM solution selection writes Bill Pollock.

Maintaining Satisfactory Customer Service in an Outsourced Environment

Jan 22, 2019 • FeaturesmanagementBill Pollock

Customer demands and expectations are greater than ever before at at time when training and retaining service engineers is a major challenge due in no large part to an exodus of retiring baby boomers exiting the workforce. Outsourcing is...

Key Things to Look for in a Security Services Management Solution

Dec 20, 2018 • FeaturesBill Pollockfield servicefield service managementfield service softwareSecurityService ManagementservicepowerSoftware and AppsStrategies for GrowthSM

As part of an excellent analysts paper commissioned by ServicePower, Bill Pollock has provided an in-depth look at the service requirements for the security sector, here we take a look at an excerpt from that paper...

Questions To Ask Yourself About Your Customer Service

Dec 07, 2018 • FeaturesManagementCustomer Experiencecustomer satisfactionCustomer Servicemobile workforce managementBill Pollockfield servicefield service managementfield service technologyStrategies for Growth

Bill Pollock, President of Strategies for GrowthSM gives us five questions that we need to be able to answer if we are to meet our customers’ service expectations...

How to Make Your Field Service Management Solution Rock! (With a Little Help from My Friends in the Rock & Roll Hall of Fame)

Aug 13, 2018 • FeaturesManagementmobile workforce managementBill Pollockfield servicefield service managementService ManagementStrategies for GrowthSMPollockOnService

We've all know it for a long time, field service management is a rocking sector. Now Bill Pollock provides us with the evidence - rock on...

Why a Best-of-Breed FSM Solution May Be a Better Choice than ERP for Your Organisation...

Jul 03, 2018 • FeaturesFSMBest of breedBill PollockERPERP Alternativesfield service managementService ManagementSoftware and Apps

Bill Pollock, President & Principal Consulting Analyst at Strategies For GrowthSM, takes a look at the biggest two tools being used for field service management and explore the merits of each...

Is Your Organisation Drowning in a Data Lake? Or Is There Not Enough Data to Drink?

May 03, 2018 • FeaturesData AnalyticsFuture of FIeld ServiceBill Pollockfield servicefield service managementIoT

Data collation has become perhaps one of the most important factors in delivering the levels of standards that today’s empowered customers demand. However, many companies are now finding themselves struggling to turn the vast amounts of data...

How Aware Are You of Your Field Service Organisation's Awareness in the Marketplace?

Feb 19, 2018 • FeaturesManagementmanagementMarketing ServicesBill Pollockselling serviceStrategies for Growth SM

As service becomes a core differentiator amongst competing for business the ability to sell the value of service is an essential facet of modern business strategy. Bill Pollock, President of Strategies for Growth discusses the nuance of marketing...

Monetising the Impact of the IoT in Field Service

Jan 05, 2018 • FeaturesFuture of FIeld ServiceIoTService RevenueServitizationStrategy for Growth

Bill Pollock, President, Strategies for GrowthSM tackles one of the biggest questions smart Field Service Directors are asking themselves today - how to make money from IoT based field service delivery...

Choosing the Most Effective FSM Provider

Sep 07, 2017 • FeaturesMArne MArtinresearchBill PollockservicepowerSoftware and Appssoftware and appsStrategies for Growth

Research conducted by Bill Pollock, president and principal consulting analyst at Strategies For GrowthSM (SFGSM) reveals that selecting a Field Service Management (FSM) solution often requires months – if not years – of due diligence to...

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