AUTHOR ARCHIVES: Bill Pollock

About the Author:

Bill Pollock

Bill Pollock is an independent research analyst and consultant to the global Services Community. Bill has held leadership positions at Strategies For Growth (current), Aberdeen Group, Gartner and The Service Council. He has published more than 200 articles, features and columns on key services topics and is a featured presenter/keynoter at more than three dozen conferences, expos and seminars in the U.S. and UK. Bill has conducted more than 300 market surveys on topical services issues, and consulted to more than 300 clients around the globe

Time to Raise the Bar in Field Service

Jul 09, 2020 • FeaturesStrategies for Growth SMLeadership and StrategyService Innovation and Design

Now is absolutely the time we need to start treating our Business to Business Accounts the same as our Business to Customers accounts writes Strategies for GrowthSM Bill Pollock...

Turbulent Times Require Serious Solutions

Jun 12, 2020 • Features3D printingAugmented RealityDigital TransformationParts Pricing and Logisticsworldwide

Covid-19 has changed the world, Service leaders have to look beyond "business as usual" and find new ways to operate. Developing new solutions, delivered via strong leadership, is key to continuity. Bill Pollock explains...  

Preparing to Meet Customers' Field Service Needs in Uncertain Times

Apr 27, 2020 • Featuresfield servicefield service managementInternal ReviewCustomer Satisfaction and Expectations

The service sector will weather the Corona Virus storm but our customers needs will have changed so how do you operate in a post-pandemic environment? Bill Pollock talks us through the process.

Everything You've Got Used to Will Change

Feb 24, 2020 • FeaturesAugmented Realityfuture of field serviceVirtual RealityServitizationServitization and Advanced Services

We asked Bill Pollock to predict what he thinks 2020 will bring. Typically, he went beyond the next 12 months and horizon-scanned into the not so distant service future where failure to keep-up could mean the end of your offering.

Freelance Freedom

Jan 29, 2020 • FeaturesmanagementBill PollockRegulationFreelancing

You need to augment your field force with freelancers, but you're concerned about local regulatory compliance – Don’t be! Read this first, says Bill Pollock.

Making the Case for Moving to Remote Expertise Service Delivery

Jan 27, 2020 • Featuresremote serviceBill PollockStrategies for GrowthSMSurvey

Bill Pollock extrapolates some of the key findings from a survey focused on remote expertise. 

Reaping the Benefits from “Connected” Field Technicians

Dec 03, 2019 • Featuresfuture of field serviceBill Pollock

The Internet of Things (IoT) has made “things” important again! However, these “things” are only important in the context of how they ultimately connect with “people”! Bill Pollock explains more...

IFS Adds Astea to its World

Nov 06, 2019 • FeaturesAsteafuture of field serviceMergers and AcquisitionsBill PollockIFSStrategies for GrowthSM

Bill Pollock presents an analyst's take on IFS' recent acquisition of Astea International.

Salesforce Goes All in on ClickSoftware

Oct 28, 2019 • FeaturesSoftware & AppsMergers and AcquisitionsBill PollockClickSoftwareField Service LightningSalesforceSalesforce Service Cloud

Click’s Scheduling Optimization Module was Just a Teaser! Now, Salesforce has Gone All In, and Click’s Found a Home. Bill Pollock, gives an analyst’s take on the acquisition...

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