AUTHOR ARCHIVES: Bill Patterson

About the Author:

Bill Patterson

Bill is executive vice president and general manager of CRM Applications at Salesforce, where he leads product innovation, growth and customer success for Sales Cloud, Service Cloud and Salesforce Essentials.

70% of Customers Prefer On-Site Service, Even Now — Is Your Field Service Ready To Deliver?

Jan 11, 2021 • FeaturesDigital TransformationSalesforce

Bill Patterson, Executive Vice President and General Manager of CRM Applications at Salesforce outlines how to adapt your field service for today’s world while providing mission critical service, ensuring customer satisfaction, and driving...

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