Having given an excellent presentation in the Field Service News Digital Symposium on the application of Artificial Intelligence in service triage, Mark Hessinger, Vice President, Global Customer Service, 3D Systems Corporation spoke with Kris Oldland, Editor-in-Chief, Field Service News at length about the Aquant solution that they had implemented.
The session was designed to shine a light on the many benefits that 3D Systems Corporation realised from implementing the Aquant AI tool. However, it was also a golden opportunity to explore the potential of 3D printing in the service supply chain - which the two discussed briefly towards the latter part of the conversation.
During his presentation, Hessinger outlined that companies are beginning to move away from seeing 3D printing as a tool for prototyping and moving towards using the technology more in production as well.
Given the recent pandemic where supply chains were put under massive pressure as borders came crashing down, could it be that we'll see a further shift towards 3D printing and use of spare parts within the manufacturing sector and beyond?
"The thing about 3D printing is that it is not just making the same things differently. It enables you to do things a lot differently..."
"Yes, with what has happened throughout 2020, and supply chains being interrupted, we do see businesses especially manufacturing sites rethinking their supply chain, how they can do things and using 3D printing is going to really be something that these companies are looking at.
"We are starting to see that feedback already. There was one of the large UK companies just came out with 30% of their new products have to be produced through additive manufacturing.
"Also, the thing about 3D printing is that it is not just making the same things differently. It enables you to do things a lot differently. That bracket I showed [during the presentation] combined 13 parts. Fuel nozzles can be created much more efficiently because you can create geometries that you could never do in traditional manufacturing. I think we're going to have the impact from both sides. Supply chains need to rethink how they build things, and engineering needs to continue to get creative on how they make things to have better quality."
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