Facilities and maintenance services provider Arcus Solutions Ltd has achieves a 20% improvement in productivity following deployment of Aeromark Optmatics mobile workforce management software. Additionally, services levels are up 40%.
In 2013 Arcus went to the market to look for a new system that would help improve the management of the maintenance service to their customers and optimise the productivity throughout their 155 strong field service engineer workforce.
Aeromark Optimatics was selected as it offered smart technology that would provide clear visibility of field operations and optimisation of the whole service process, minimising operational costs whilst at the same time improving service levels.
After the first six months of full operation, not only has the cost base been optimised but the service levels delivered have improved by 40%.
“Aeromark’s agile approach combined with the power and flexibility of their Optimatics technology has enabled our entire business process to be optimised and aligned with best practice. This has resulted in over 50% reduction in touch-points, statutory paper records have been replaced with electronic documentation and we have seen a significant, reduction in fuel and wasted time” said Parag Gogate, Head of Projects and Quality at Arcus.
“As a result of the considerable success of this project, we have decided to roll out Optimatics as our standard enterprise software across the whole group” continued Parag.
Optimatics provides a complete mobile workforce management solution for the entire process of service delivery, from scheduling, workflow driven mobile applications through to vehicle tracking. It provides Arcus’s administrative employees a more consistent approach to working, which enables them to plan reactive jobs more efficiently, by sending accurate customer data directly to the Aeromark mobile application.
Roger Marks, Managing Director of Aeromark said “We are very pleased with the results from the deployment at Arcus Solutions who have not only enthusiastically embraced the technology but also the associated changes in business process. We look forward to working with Arcus on the next phase of the wider project.”