All About Mize

Nov 13, 2018 • Mize

Mize Contact information: 

Key Contact: Gary Napotnik, CMO

Phone: +1 813-971-2666




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Solutions provided by Mize: 


All about Mize: 

Our Mission:

Mize enables durable goods manufacturers to Optimize Service Experience and Maximize Customer Lifetime Value.

Our Focus:

We optimize all post-sale service interactions from product registration to trade-in to deliver a seamless experience during the entire customer lifecycle. You can replace disparate applications and data silos with a unified platform for managing your Install Base, Warranty, Service Contracts, Product Support, Field Service, and Service Parts.  Mize focuses on delivering best-in-class solutions exclusively for Discrete Manufacturers and their service value chain partners.

Our ROI and Value:

Mize customers realize tangible and immediate ROI by unlocking value from the existing customer and product install base:

  • 67% increase in aftermarket lifetime value from the customers
  • 30% plus profit margin with revenues from Service Contracts, Service Parts, and aftermarket services and products
  • 15% lower costs by optimizing service delivery
  • 5 X Profit margins by increasing customer retention and repeat sales

Our Solution:

Mize Connected Customer Experience Platform connects Customers, Channel Partners, Manufacturers, and Suppliers.

Mize Smart Blox are modular and cost-effective building blocks to simplify and enhance all your service interactions.

Mize Solutions interconnect service interactions into customer journeys making it easier for your customers to do business with you.

Our Customers

Mize enables High Value Durable goods value chain (Manufacturers, Distributors, Dealers, and Service Centers) to deliver superior customer service and support.

Mize solutions address the unique challenges and opportunities of the companies with:

  • Products that last three or more years
  • Own cycle much longer than Buy cycle
  • Products that are complex to need service and support
  • Dealer or service networks to provide local or field support

Mize helps durable goods manufacturers deliver a competitively differentiated service experience and generate higher-margin revenue from their customer base. Industries served include: Heavy Equipment, Industrial Equipment, Medical Equipment, Transportation, Automotive, Consumer Durables, Building Materials, and Home Warranty.

Latest Resources from Mize:



Mize Field Service Management (FSM) solution, powered by the Connected Customer Experience and Smart Blox, enables field service organizations and their service network partners to enhance the Customer Experience, improve Technician Utilization, and grow Service Revenues.





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Mize Named a Major Player in IDC MarketScape Report for Field Service Management


Mize, a leading provider of Connected Customer Experience Platform and service lifecycle management software, is recognized as a Major Player in the IDC MarketScape: Worldwide Manufacturing Field Service Management Applications 2019-2020 Vendor Assessment. The report profiles 10 leading vendors of Field Service Management (FSM) software.  

Mize is proud to be included in the IDC MarketScape report as a Major Player in Field Service Management and is making the report excerpt available on a complimentary basis.


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Latest Video from Mize: 

Technician Enablement: Is your field service team ready?