Nov 13, 2018 • Mize
Mize Contact information:
Key Contact: Gary Napotnik, CMO
Phone: +1 813-971-2666
Solutions provided by Mize:
- Field Service Management
- Warranty Management
- Service Parts Management
- Service Contract Management
- Service Knowledge Management
- Support Management
- Supplier Warranty Management
- Depot Repair Management
- Remanufacturing Management
All about Mize:
Mize enables durable goods manufacturers to Optimize Service Experience and Maximize Customer Lifetime Value.
We optimize all post-sale service interactions from product registration to trade-in to deliver a seamless experience during the entire customer lifecycle. You can replace disparate applications and data silos with a unified platform for managing your Install Base, Warranty, Service Contracts, Product Support, Field Service, and Service Parts. Mize focuses on delivering best-in-class solutions exclusively for Discrete Manufacturers and their service value chain partners.
Our ROI and Value:
Mize customers realize tangible and immediate ROI by unlocking value from the existing customer and product install base:
- 67% increase in aftermarket lifetime value from the customers
- 30% plus profit margin with revenues from Service Contracts, Service Parts, and aftermarket services and products
- 15% lower costs by optimizing service delivery
- 5 X Profit margins by increasing customer retention and repeat sales
Mize Smart Blox are modular and cost-effective building blocks to simplify and enhance all your service interactions.
Mize Solutions interconnect service interactions into customer journeys making it easier for your customers to do business with you.
Mize enables High Value Durable goods value chain (Manufacturers, Distributors, Dealers, and Service Centers) to deliver superior customer service and support.
Mize solutions address the unique challenges and opportunities of the companies with:
- Products that last three or more years
- Own cycle much longer than Buy cycle
- Products that are complex to need service and support
- Dealer or service networks to provide local or field support
Mize helps durable goods manufacturers deliver a competitively differentiated service experience and generate higher-margin revenue from their customer base. Industries served include: Heavy Equipment, Industrial Equipment, Medical Equipment, Transportation, Automotive, Consumer Durables, Building Materials, and Home Warranty.
Latest Resources from Mize:
Mize Field Service Management (FSM) solution, powered by the Connected Customer Experience and Smart Blox, enables field service organizations and their service network partners to enhance the Customer Experience, improve Technician Utilization, and grow Service Revenues.
Syncron and Mize, Inc. announced that Mize, Inc., a leader and innovator of Field Service Management (FSM) and Warranty Management (WCM) solutions, has merged with Syncron, a leader in Service Parts and Contracts Management including Inventory, Pricing, and IoT-based preventive repair monitoring solutions. Both Syncron and Mize are well-recognized leaders within their respective cloud solution markets. The combined company will use the Syncron brand and establish a fast-growing innovator with a customer base of more than 200 of the most known and respected brands in the automotive, construction & agriculture equipment, industrial engineering, high-tech, med-tech, and consumer durables industries. With more than 700 employees by the end of 2021, based in 12 office locations in eight countries worldwide, the company will continue to invest significantly in innovation and expansion of its global coverage.
Read the full press release here.
Latest Video from Mize:
Technician Enablement: Is your field service team ready?