Our AI-enabled future is, in many ways, already upon us, but it is imperative that organizations prepare their businesses for the next set of advancements. This requires a great deal of initial investment today. Here are some key recommendations that businesses can work towards today to make sure that they’re poised to take full advantage of what Artificial Intelligence has to offer:
Your field service management system needs to be central, connected, and future-proof.
This is a necessity for all service firms. Field service management is not meant to be a bolt-on to a CRM. Field service operations are far too complex to cut corners. Your field service management system needs to be the coordinating factor of all touchpoints within your system. Beyond this, it needs to be calibrated to accept whatever the next new technology is, whether it be a new module built off of the system itself, or a separate system that integrates with your field service software platform. Smart organizations are taking a cloud-first approach to this, allowing for constant updates and easy integration.
Data needs to flow freely.
We can talk ad nauseum about the importance of a solid data science team that cleanses and distributes data insights throughout the business, but more important than that, even, is simply ensuring that data is written in a common language and freely accessible, so that, for instance, if work order history needs to be pulled into an AI system connected to routing management, that it can be done quickly and easily.
Invest in the hardware today.
IoT will ultimately be the key to successful utilization of many AI systems. In manufacturing, this is an easy sell, but what about HVAC repair, telecomm, home services, and other systems that, as of today, might not yet be calibrated for IoT? The short answer is, even if you don’t think the technology is there, it is. And if it’s not, it will be in the next five years. It’s imperative that you stay on top of these advancements as they become available, and invest smartly. When AI becomes standard practice, everyone’s going to be sprinting for your customers. If you want to run with them, you have to start by building the road to their front door.