Webfleet Solutions and VisionTrack Help Copart UK in Its Drive Towards DVS Compliance

Oct 22, 2020 • Fleet TechnologyNewsfleet managementVisionTrackWebfleet SolutionsEMEA

Leading online vehicle remarketing business, Copart UK, is gearing up for the introduction of DVS regulations by installing connected technology on its 250-strong transporter fleet over the next few months.

First-Time Fix Rate Hurdles and How to Fix Them

Oct 22, 2020 • Featuresfield service managementTechnologyManaging the Mobile WorkforceJUSTIN VELASQUEZhitachi

The following article by Justin Velasquez for Hitachi provides an overview of why taking care of an issue the first time is crucial to your field service business and includes actionable ways to fix first-time fix rate issues.

Why it’s Time to Put Down Old Tools & Plug-in to Field Service Management Software

Oct 21, 2020 • FeaturesSoftware & AppsDigital Transformationfield service managementcraig greenhalgh

In this exclusive article for Field Service News, Craigh Greenhalgh, Research Analyst at Comparesoft, offers an analysis of field service management software available today and how businesses need to embrace digital transformation to gain a...

ETELM Named as Partner In the BroadWay pan-European Public Safety Network

Oct 20, 2020 • NewsTelecommunicationsManaging the Mobile WorkforceEMEAETELM

ETELM, the radio communications infrastructure specialist, has entered the second phase of its work with the BroadPort consortium in developing a pan-European interoperable mobile broadband system for Public Protection & Disaster Relief (PPDR)...

What KPI Measurement Does and Doesn’t Tell Us

Oct 19, 2020 • FeaturesWhite PaperDigital TransformationAquant

In a new series of excerpts from a recent white paper published by Aquant we uncover how field service organisations and their workforce (really) measure up, and provide an analysis of how to use hidden KPI data to cut service costs and improve...

The Role of B2B Service is Undergoing a Dramatic and Permanent Change

Oct 16, 2020 • Featuresfield serviceb2bCovid-19Leadership and StrategySam Klaidman

Post COVID-19 customers are looking for their equipment service providers to minimize their risks by deploying a touchless, or low touch, field service system.  Fortunately, a change like this can be quickly implemented and if you price and...

The Gartner 2020 Magic Quadrant for Field Service Management Paints a Picture of Progress

Oct 15, 2020 • FeaturesDigital Transformationfield service managementIFSSarah Nicastro

Sarah Nicastro, IFS, reflect’s on the recently published Gartner 2020 Magic Quadrant for Field Service Management and the positive trends it shows for our industry...

B-LiFE and ETELM Deploy a Mobile Laboratory in Italy to Carry Out COVID-19 Tests

Oct 15, 2020 • NewsDigital TransformationTelecommunicationsCovid-19B-LIFEETELM

As one of the most severely affected places by COVID-19, the Government of the Piedmont Region in Italy requested that the B-LiFE (Biological Light Field Laboratory for Emergencies) service was deployed in the area since June to carry out vital...

Super Cars, Broken TVs and Service Excellence

Oct 14, 2020 • FeaturesDave Hartfield serviceLeadership and Strategy

Dave Hart is a hugely respected and incredibly well-known figure in the global field service community, in his debut article for Field Service News he offers an excellent moment of reflection field service managers would be wise to consider... 

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