Plexal To Work With Startups And Industry To Diversify The UK Telecoms Sector

Oct 15, 2021 • NewsSMEsUK GovernmentTelecommunicationsLeadership and StrategyEMEAPLEXAL

Plexal, the innovation company established by Delancey, is working with the UK government’s Department for Digital, Culture, Media & Sport (DCMS) to support the diversification of the UK’s telecoms market and stimulate the creation of products...

Here’s What Your Average KPI Numbers Aren’t Telling You

Oct 15, 2021 • FeaturesKPIsDigital TransformationAquantGLOBAL

Relying solely on average service KPIs may be risky for service organizations, since they do not really capture the overall customer experience. In this new article from Aquant, leading Service Intelligence Platform, we discuss why it pays to...

HealthCheck of UK Businesses Running Field Service Teams

Oct 14, 2021 • FeaturesDigital TransformationSoftware and AppsGLOBALPraxedo

In the first feature of a series of excerpts from a recent white paper published by BigChange, we look at their first health check of UK businesses running field service teams.

IFS Extends Boomi Integration Capabilities for IFS Cloud

Oct 13, 2021 • NewsDigital TransformationIFSGLOBALBOOMI

Following the initial success of the partnership between global cloud enterprise applications company IFS and leading cloud-based iPaaS provider Boomi, IFS is now unveiling enhanced connectivity to empower IFS Cloud customers to accelerate time...

Has the Pandemic Killed Servitization?

Oct 13, 2021 • Christian Kowalkowskifield service technologyServitizationThe View from AcademiaCovid-19Digital Symposium

Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Christian Kowalkowski, Professor of Industrial Marketing at the Institute of Technology at Linköping University and he is affiliated with...

Service Profitability: How Do You Know You Are Doing a Great Job?

Oct 12, 2021 • FeaturesCoen JeukensservicemaxLeadership and StrategyGLOBALservice profitability

We know that the service department is probably the single largest contributor to the margin of your organization. But when I would ask you: when do you know you are doing a great job? What is your reference, your yard stick? We know the call for...

Webfleet Solutions and Bridgestone Develop Integrated Tyre Pressure Monitoring System (TPMS) for Reliable Road Safety

Oct 12, 2021 • Fleet TechnologyNewsfleet technologyfleet managementWebfleet SolutionsEMEAonpoint logistics

Webfleet Solutions, Europe’s leading telematics solutions provider, is introducing WEBFLEET TPMS to the market.

Field Service Businesses Bounce Back from Covid, but Soaring Costs Mean One-in-Eight Fears Failure Within a Year

Oct 11, 2021 • NewsBigChangefield serviceCovid-19Leadership and StrategyEMEA

Demand for UK trades has boomed since the end of the initial lockdown in July 2020. Plumbers, electricians, building-maintenance firms and other trades making up the UK’s 1.3-million-business field-service sector have seen their workloads...

How Companies Can Align Remote and On-Site Service Delivery into Their Portfolio

Oct 11, 2021 • Christian Kowalkowskifield service technologyServitizationThe View from AcademiaCovid-19Digital Symposium

Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Christian Kowalkowski, Professor of Industrial Marketing at the Institute of Technology at Linköping University and he is affiliated with...

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