eCommerce, Feature, Service Strategy
April 22, 2024
eConnect After Hours 24: Olivier Gill, Exclusive Networks
https://www.youtube.com/watch?v=euIGHCsGQ-c eConnect After Hours 24: Olivier Gill, Exclusive Networks Kris Oldland, Editor-in-Chief, Copperberg takes time out at the end of a busy and hugely productive day at the 2024 eConnect: …...
April 19, 2024
FSN Archives: Understanding Servitization with Rolls Royce
A classic post from the Field Service News archives sees Kris Oldland and Nick Frank team up in what became one of the industries widely watched interviews
March 30, 2024
Does outcome-based recruitment solve the workforce shortage in field service?
Dan Sholl, Concept Resourcing & David Hall, Whirlpool discuss outcome-based recruitment as a solution to the workforce shortage in the field service sector.
Digital Transformation, Feature, Service Strategy
March 14, 2024
Where is the Return on Investment when it comes to remote service strategies?
Where is the Return on Investment when it comes to remote service strategies? At the December 2023 Copperrberg Service Academy, Izzy Sanchez Jr, Director of Service and Support Systems, Konica …...
March 8, 2024
Five Surprises That Could Derail Service Excellence (and How to Avoid Them)
Five Surprises That Could Derail Service Excellence (and how to avoid them) In the world of service maintenance, with so many moving parts...
Digital Transformation, Feature, Service Strategy
March 7, 2024
The technology stack underpinning Konica Minolta’s remote service strategy
The technology stack underpinning Konica Minolta’s remote service strategy At the December 2023 Copperrberg Service Academy, Izzy...
Feature, Service Leadership, Service Operations
March 6, 2024
Seven Deadly Sins of Field Service Management: #7 Not Going There!
Seven Deadly Sins of Field Service Management: #7 Not Going There! At the December 2023 Copperrberg Service Academy, Ron Zielinski, Sr....
INDUSTRY NEWS:
April 4, 2024
Keysight and University of Malaga Integrating Artificial Intelligence into 6G
As AI in field service becomes increasingly important and vast amounts of data drive our industry,...
April 2, 2024
GenAI dawns new era in Industry 4.0, says GlobalData
As the transformation towards Industry 4.0 reaches its peak, generative AI (genAI) is looking to...
February 27, 2024
Durabook Expands Rugged Tablet Portfolio with ATEX-Certified Models for Explosive Environments
New R8-EX and U11I-EX Windows 11 tablets enable businesses to meet stringent safety requirements...
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December 10, 2023
Interview: Centralizing Decentralization, ft. Martin Knook, CEO, Gomocha
Interview: Centralizing Decentralization, ft. Martin Knook, CEO, Gomocha There are benefits and challenges to both the centralized and...
Premium Resources, Resources, FSN Free, Service Strategy
October 13, 2023
White Paper: The Essential Guide to Servitization (part two)
White Paper: The Essential Guide to Servitization (part two) Add to Your Personal Library (0) Click Category to Bookmark Public...